In this start-up environment, I had the opportunity to delve deep into the business by being part of the customer service experience. By interacting with customers first-hand, I was able to learn what information was requested often. I complied a list of the most asked questions and provided answers through several FAQs, which were constantly updated. Each product has its own informative document:
In addition, I also created an FAQ for existing customers with more detailed information regarding their accounts, orders, etc. For individuals who had questions about shipping or returns and cancellations, they could refer to the designated document:
Selena Barrientos 